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Public contact performance

We publish our monthly contact statistics which include; 999 and 101 calls as well as online crime reports and web chats.

2023

Month 999 calls  101 calls 

All online reports 

 Web chats 
January 11,700 18,811 3,817 3,049
February 11,435 19,095 2,732 2,564
March 13,268 21,300 3,160 2,855
April  13,820 19,096 N/A 2,268
May 12,885 21,877 N/A 2,819
June 12,887 23,132 N/A 2,316
July 14,146 24,507 N/A 2,670
August 15,302 22,232 N/A 2,106
September 14,493 22,279 N/A 1,822

2022

Month 999 calls  101 calls 

All online reports 

 Web chats 
January 11,665 20,006 2,422  3,124
February 10,874 18,941 1,871 1,658
March 11,939 22,368 2,419 1,821
April 11,890 20,511 2,241 2,257
May 12,885 21,877 1,700 2,427
June 12,887 23,132 1,750 2,319
July 14,146 24,507 1,419 2,637
August 13,646 24,621 3,051 2,953
September 12,224 21,866 2,302 2,876
October 12,985 22,217 2,270 3,267
November 12,189 20,623 1,846 3,368
December 13,257 18,784 2,349 2,872

2021

Month 999 calls  101 calls  All online reports  Web chats 
January 8,323 18,312  1,637  2,934
February 7,748 17,431 1,750  2,659
March 9,326 21,223 2,319  3,306
April  9,597  20,923 2,344 3,413 
May 11,397 22,533 2,451 3,419
June 12,227 23,605 2,829 3,812
July 13,607 24,275 3,157 4,313
August 12,277 21,909 2,926 3,832
September 12,279 21,483 3,287 3,844
October 12,383 21,432 2,964 3,717
November 11,921 20,773 2,728 3,055
December 12,120 18,331 2,238 2,518

2020

 Month  999 calls 101 calls   All online reports  Web chat
 January  10356 24270  1563  2006 
 February  10381  24892 1805  2009 
 March  9876 22464  1736  2503 
 April  8428 18100  1596  4594 
 May  9765 20714  1742  3595 
 June  10172 21799 1801   3015
 July  11250 23779  2031  2943 
 August  12047 23999  2247  3344 
 September  10766 23185  2002  3013 
 October  10324 21762  2024  2825 
 November  9084 20435  1642  2920 
 December  10025 19857  1412  2705 

2019

Month 999 calls 101 calls All online reports Web chat
January 9323 26771 1526 1349
February 9675 23620 1562 1250
March 11731 27195 1862 1460
April 11400 26081 1491 1585
May 11237 27111 1518 1644
June 12145 27838 1882 1873
July 12697 29119 1916 2085
August 12452 26445 1313 2001 
September 11266 26685 1265 2163
October 11064 25570 2120 2078
November 10978 25129 1661 1822
December 11318 22152 1536 1724

2018

Month 999 calls 101 calls Online crime reports Web chat
January 10,726 25,493 306 1,098
February 8,572 22,599 245 1,803
March 9,811 25,467 336 1,065
April 9,732 23,668 502 931
May 11,006 27,199 446 1,271
June 11,587 28,781 581 1,270
July 12,552 30,967 590 1,323
August 11,598 28,237 483 1,276
September 10,873 27,062 499 1,217
October 11,223 29,212 621 1,400
November 10,923 26,991 598 1,197
December 11,539 25,212 454 1,285

Month 999 calls 101 calls Online crime reports Web chat
April 9,799 26,621 48 770
May 10,558 29,008 135 922
June 11,798 30,992 266 1,184
July 11,878 31,290 240 1,164
August 10,970 27,930 181 1,091
September 10,670 26,716 186 996
October 10,816 26,964 327 1,196
November  10,280 26,313 362 1,136
December 11,460 23,047 265 1,123