Accessibility

Accessibility statement for cambs.police.uk

This accessibility statement applies to cambs.police.uk

This website is run by the Single Online Home (SOH) platform and uses national templates. The content is a mix of national and local.

National content is managed by the SOH team, local content is managed by the individual forces. Responsibility for the accessibility compliance of the national content sits with the SOH team; individual forces are responsible for the accessibility compliance of their local content. 

We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard or using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use.

How accessible this website is

We know some parts of this website aren’t fully accessible.

It is not possible to identify the location when reporting a road traffic incident for people using some assistive technologies or keyboard navigation. We recommend calling 101 if you have difficulties with the online process.

On search results pages the purpose of some of the links may not be clear to screen reader users.

Some of the link text on the Your Area pages is not underlined and is only distinguished by the use of colour.

Most older PDF documents aren’t fully accessible to screen readers. However, users can request accessible versions. The optional downloadable PDFs created after users complete any of our forms also aren't yet fully accessible for screen readers.

Some content on our website is not available unless JavaScript is enabled, for example forms, find a police station and maps.

On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation, rather than the start of the main content which follows immediately after the breadcrumbs.

Some forms on the site include repeated headings with the same text content, which may cause confusion for people navigating using assistive technologies.

The Live Chat function will be difficult to operate for screen reader and keyboard navigation users.

Reporting accessibility problems with this website

If you can't access something you need on this site, please tell us about it and we will get you what you need in another way.

To help us understand the problem as quickly as we can, please tell us:

• the web address or title of the page where you found the problem
• what the problem is
• what computer and software you use

Online using our accessibility contact form.

By email: [email protected]

Please note:  this mailbox is only for accessibility enquiries. If you want to report crimes or other incidents, use our online crime reporting services. If a crime is happening now or someone is in immediate danger, call 999.

If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

Feedback and contact information

If you'd like to contact us about something else, and you need a response, please use our contact page.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Cambridgeshire Constabulary is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Find out more about the technical accessibility standards we follow.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

It is not possible to identify the location of a road traffic incident using keyboard to navigate. This doesn’t meet success criterion 2.1.1 Keyboard (Level A). We aim to fix this by the end of December 2025.

The purpose of the page number links in the pagination on Search Results pages may not be clear from reading the link text alone or by reading the link text with programmatically associated link context. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A).

We aim to fix these issues by the end of June 2025, unless otherwise specified.

There are several issues with the Live Chat service:

• The chat button doesn’t have any text content. This doesn’t meet criterion 4.1.2 Name, Role, Value (Level A).
• New content is not announced to screen reader software as it loads. This doesn’t meet criterion 4.1.3 Status Messages (Level AA).
• It is not possible to operate the web chat service using keyboard only navigation. This doesn’t meet criterion 2.1.1 Keyboard (Level A).

We aim to fix these web chat issues by 31 January 2025.

On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation rather than the start of the main content. This doesn't meet success criterion 2.4.1 Bypass Blocks (Level A). We do not plan to fix this.

Some forms on the site include repeated headings with the same text content. This doesn't meet success criterion 2.4.6 Headings and Labels (Level AA). We do not plan to fix this.

PDFs and other documents

PDFs may not be suitable for users of assistive technology. We are in the process of replacing or fixing any PDF and Word documents which are essential to our services, however users can request accessible versions.

With a few exceptions, all new PDFs or Word documents we publish will meet accessibility standards. All new documents that aren’t accessible will be clearly identified, and we will provide an accessible version wherever possible.

After users complete some of our forms they are given the option to download a copy of their data in PDF format. We know that these PDFs are not currently fully accessible to screen readers. Building accessible PDFs is part of our future development plans and is being reviewed.

Content that’s not within scope of the accessibility regulations

Many of our older PDFs and Word documents are not fully accessible, for example, they may not be easy to read using a screen reader.

We aim to have replaced or fixed any PDF and Word documents which are essential to our services, like forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix every older non-essential document like old campaign PDFs.

How we tested this website

This website was last tested using:

• automated testing – the quickest way to catch 20% to 50% of potential issues
• manual testing – using assistive technology tools to test the website with a social focus on areas with known problems
• user testing – asking users with accessibility needs to test the website, and learning from their feedback

We continually monitor and test the accessibility of our site and have made fixing and improving the accessibility of the site part of our daily work.

Preparation of this accessibility statement

This statement was prepared on 20 September 2019. It was last reviewed on 23 April 2025.

A full external audit was carried out on this website in May 2019, and a more limited Government Digital Service audit was run in October 2022.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.