Your feedback matters

Being subjected to use of force can be an unpleasant experience, no matter the approach of the police officers involved. But if it’s felt that there has been unnecessary force or an inappropriate attitude, then we'd like to hear about it and, where necessary, act upon it.

Likewise, we welcome any suggestions or positive comments you’d like to share.

Tell us about your experience 

If you have any questions about stop search or use of force or would like to make some suggestions or comments, please offer us feedback or reach out to us at [email protected]  

If you feel you’ve had an unpleasant or unsatisfactory experience, you may wish to make a formal complaint. You can do so if you think a police officer has behaved incorrectly or unfairly. For example, if you think an officer has:

• been rude to you
• used excessive force
• abused your rights
• arrested you unlawfully

All complaints are investigated and this can take time.  To make a formal complaint and for more information about how complaints are investigated, read our complaints pages.

If you've had a positive experience, you can say thanks.

How to get involved

Community scrutiny panel

Having trust and belief in Cambridgeshire Constabulary is absolutely essential to our communities. We are open and transparent with them on issues such as stop and search and the use of force, and by showing that we are accountable for our actions, we aim to improve that trust and confidence.

The independent community scrutiny panel holds Cambridgeshire Constabulary to account on both stop and search and use of force issues and helps us improve our use of these important policing powers. 

Any feedback received from any of the  panel meetings, either positive or negative, is fed back into the organisation so we can continue to listen to your views and shape our organisation to proudly serve our communities in the way they expect and deserve.

To find out more about the panel, how and where it meets, it’s ratings and comments to date, the Constabulary’s responses, recaps of past meetings and how to get involved visit - Stop Search and Use of Force Community Scrutiny Panel

Community complaints trigger

If you are at all unhappy with how the Constabulary is implementing its stop and search powers, please do let us know by raising a police complaints procedure. This will then be reviewed by our Professional Standards Department and any subsequent action will be reported back to the community scrutiny panel.

Community Conversations

The Constabulary also holds Community Conversations about use of force and stop search with local education establishments, community groups and key stakeholders/partners. Find out more, including how to suggest a group to meet with the Constabulary at Community Conversations – A scrutiny roadshow