Live web chat

Our live web chat function can be accessed using the link below, or from any page of our website by selecting the circular ‘chat’ icon in the bottom right of your screen.

When you launch a chat, you will be put through to our team of specialist operators who will be able to assist you.

Your report will be handled in the exact same way as online reports or 101 calls, but can be much faster. Our average response time during the past 6 months (February 2022 - July 2022) was 56 seconds.

All we need from you to get started is your name, email address and contact number.

We would only use your email address to send you a copy of your chat session, should you request it.

Launch a chat by clicking the green chat icon in the corner of your screen. 

(If you do not see the green chat icon, the live chat service has been temporarily suspended in order to prioritise 999 calls)