Responsive around the clock, the Contact Centre within the Demand Hub sits at the very heart of our operations. It’s the part of Cambridgeshire Constabulary that handles all incoming emergency and non-emergency calls from the public – so the work is both rewarding and absolutely essential to the community.
The Contact Centre take an average of 1500 calls a day. Despite that, no two calls are ever quite the same. One minute you could be noting down the details of a stolen vehicle. The next, you might be logging a report of a missing person, or transferring an incident to dispatch.
Working towards specific targets, you’ll be one of the people aiming to answer at least 90 per cent of emergency calls within ten seconds, and 80 per cent of non-emergency calls within thirty seconds. You’ll also record all reports of crime, within 24 hours of being notified of the offence. To help achieve this, we monitor team performance to ensure the right level of support and coaching is in place for you and your colleagues.
Frequently asked questions
Don’t worry, you need to reach Level 5.4 on the bleep test which is achievable for most people. The College of Policing website details exactly what is involved and has asome helpful tips.
Definitely not, we welcome applications from more experienced candidates.
Yes, you can apply when you’re 17 and attend the assessment centre and other processes but cannot join until you are 18. Some applicants prefer to gain work experience and others don’t.
As an officer you will be expected to work shifts, however, you can apply for flexible working to help support your personal commitments once you’ve completed your initial training and tutorship.
If you would like to know more about the opportunities we have available and wish to apply for a role, visit our current vacancies page.