Our call handlers can receive as many as 1,300 calls to 101 and 600 emergency 999 calls in just one day. Many of the calls they receive are reports of incidents that could be resolved using our online services.
This is why we are urging you to only #CallWhenItCounts, to reserve call handlers' time on the line for real emergencies, and for people who need us the most.
There are plenty of ways to get in touch with us that do not involve calling 101. Next time you are about to contact us on 101, we urge you to stop and think:
could this issue be submitted using an online report?
could I speak to an operator using live web chat instead?
is this an issue that should be directed to my local council instead?
Together with our online services, we can ease the pressure our call handlers are under. (Remember to always call 999 in an emergency situation, if a serious crime is in progress or you think it is imminent.)
We operate a live web chat service where you can speak to our specialist operators 24 hours a day. You can start a web chat here or click the green symbol in the corner of any webpage to launch a chat with an operator.
Reports are dealt with in exactly the same way whether you report it online or call 101. You can report fraud, road traffic incidents, lost or stolen vehicles, missing persons, antisocial behaviour and more using our online reports. Remember to provide as much detail as possible.
You can also report crime to us on our Twitter and Facebook pages by sending us a direct message. You can find us at @CambsCops.
Tell us your concerns:
We want to make sure you feel safe in your local area. If you have concerns about something you've seen or you want to report a location that feels particularly unsafe, you can do it on the 'Your area' page on our website.
Remember - we want to ensure call handlers' time on the line is reserved for genuine emergencies and for those who do not have access to online services. If you do have access, please do go online when you can for non-urgent situations where no-one is in immediate harm or danger.