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Public urged to report online as demand surges

30 Apr 2021

The force is urging the public to consider using online services as the relaxation of Covid restrictions sees demand for its services rising.

The Demand Hub received 15,205 emergency and non-emergency calls in the two weeks following the last easing of restrictions on 12 April – that’s nearly 2000 more than in the two weeks prior to that (13,396).

Domestic abuse and road related incidents have gone up and more crime has been reported.

Detective Superintendent Michael Branston, head of demand, said: “The number of Covid-19 related calls are dropping but overall calls for service are climbing.

“Our call handlers are working tirelessly to provide the best service possible but I’m encouraging the public to consider our online services where appropriate.

“In an emergency always dial 999, but for non-emergencies our force website has an array of information and guidance as well as forms to report crime, intelligence and Covid-19 breaches.”

Recent statistics show that 96% of users would use the force’s online services again, 94% said all of their tasks had been completed and 88% said the online services were easy to use.

Those who are pressed for time, hard of hearing or can’t talk freely can visit the dedicated web chat page or click the green button in the bottom right corner of any page on the force’s website to start a chat with a specialist operator.

“As normality continues to return for the public, the same is true for policing”, said Det Supt Branston.

“Our Demand Hub staff are available around the clock should they be needed, but I would ask people to first consider the online services available.

“With the wealth of resources available on our website it can be quicker to try there and keep a call handler free for someone who may need their help more urgently.”

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