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Victim and Witness Hub

You can still access telephone and virtual support during the Covid-19 virus outbreak.

The opening hours of some services have temporarily changed: the Victim & Witness Hub will now open:

  • 9am-6pm Monday to Friday
  • 9am - 5pm on Saturdays

The team can help you access specialist services and provide emotional and practical support.

If you are a victim then you have the right to receive support, tailored to your needs, to help you cope and recover from the impact crime of your crime. The Victim and Witness Hub offer this support. Find out about your rights under the Code of Practice for Victims of Crime in England and Wales 2020.

Victim and Witness Hub staff are committed to providing a quality service to everyone. You will be treated with patience, dignity, sensitivity and respect in all dealings with you.

Victim and Witness Hub commitment

The Victim and Witness Hub is a free service which provides support to anyone who is a;

  • victim of crime, whether you wish to report the crime to the police or not
  • witnesses who have suffered harm, including physical, mental or emotional harm or economic loss, as a direct result of witnessing a crime
  • victim or witness attending court

 As a victim of crime, you may receive;

  • personalised help including emotional and practical support from a victim and witness care coordinator
  • face to face support from a trained victim and witness hub community volunteer
  • access to other external partner organisations
  • referrals to relevant external services.

Victim and witness support

The Victim and Witness Hub supports victims, witnesses, bereaved relatives, parents or guardians of victims under 18 years of age and employees of a business where it has been a victim of crime. Visit our victim and witness support page for more information.

If you are a victim or witness who is giving evidence at a Magistrates Court, Crown Court or Appeal Court then the Victim and Witness Hub will also offer emotional and practical support and help you attend court at the appropriate time and place so that your evidence can be given.

Contact the Cambridgeshire Victim and Witness Hub

You can speak with staff from the Victim and Witness hub whether you have reported a crime to us or not. We offer advice and support to anyone who has been affected by crime.

Victim and Witness Hub opening hours
Monday 9am to 6pm
Tuesday 9am to 6pm
Wednesday 9am to 6pm
Thursday 9am to 6pm
Friday 9am to 6pm
Saturday 9am - 5pm 
Sunday Closed 

Feedback on your Victim and Witness Hub experience

Your views are important to us and help to improve our service standards. Please take a few minutes to complete our online feedback form to help us understand your experience of using the Victim and Witness Hub.

Make a complaint

If you are unhappy or are concerned with the service you received from the Victim and Witness Hub, please contact us so that we can resolve this quickly for you. Our coordinators will listen to your views, record the issue and take the appropriate action.

Where appropriate, concerns about our service will be escalated to a victim and witness care delivery manager who will carry out a detailed investigation into your concern.

If you feel you have not received your entitlement of support (opens in a new window)from us or any other criminal justice agency, we can help you raise your concerns with the appropriate organisation so that a formal complaint can be made. We will work with you to ensure your concerns are heard and responded to by the organisation.

To make a complaint, please complete our online complaints form. Alternatively, you can contact us on our freephone number and ask to speak to a victim and witness care co-ordinator.

Other helpful information

The Code of Practice and information leaflets for victims of crime (opens in a new window) are available from GOV.UK which provide victims with information about;

  • what to expect from the criminal justice system
  • organisations that provide free advice
  • emotional support.

Additional victim support advice and information is available from GOV.UK (opens in a new window), such as;

For information on the Criminal Justice System, please visit the Ministry of Justice website (opens in a new window).

For more information about the support available through the Victim and Witness Hub you can visit the Victim Services website (opens in a new window).

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