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Victim and Witness Hub

You can still access telephone and virtual support during the Covid-19 virus outbreak.

The opening hours of some services have temporarily changed: the Victim & Witness Hub will now open 9-5pm Monday to Friday and 10-2pm on Saturdays. The team can help you access specialist services and provide emotional and practical support.

If you or someone you know has been a victim of crime, you can receive support from our police-led Victim and Witness Hub to help you cope and recover from your experience.

Victim and Witness Hub staff are committed to providing a quality service to everyone. You will be treated with patience, dignity, sensitivity and respect in all dealings with you.

Victim and Witness Hub commitment

The Victim and Witness Hub is a free service which provides support to anyone who is a;

  • victim of crime, whether you wish to report the crime to the police or not
  • victim or witness attending court.

 As a victim of crime, you may receive;

  • personalised help including emotional and practical support from a victim and witness care coordinator
  • face to face support from a trained victim and witness hub community volunteer
  • access to other external partner organisations
  • referrals to relevant external services.

Victim and witness support

The Victim and Witness Hub supports victims, witnesses, bereaved relatives, parents or guardians of victims under 18 years of age and employees of a business where it has been a victim of crime.

If you are a victim or witness who is giving evidence at a Magistrates Court, Crown Court or Appeal Court then the Victim and Witness Hub will also offer emotional and practical support and help you attend court at the appropriate time and place so that your evidence can be given.

Contact the Cambridgeshire Victim and Witness Hub

You can speak with staff from the Victim and Witness hub whether you have reported a crime to us or not. We offer advice and support to anyone who has been affected by crime.

Victim and Witness Hub opening hours
Monday 8am to 7pm
Tuesday 8am to 7pm
Wednesday 8am to 7pm
Thursday 8am to 7pm
Friday 8am to 7pm
Saturday 9am to 5pm 
Sunday Closed 

Feedback on your Victim and Witness Hub experience

Your views are important to us and help to improve our service standards. Please take a few minutes to complete our online feedback form to help us understand your experience of using the Victim and Witness Hub.

Make a complaint

If you are unhappy or are concerned with the service you received from the Victim and Witness Hub, please contact us so that we can resolve this quickly for you. Our coordinators will listen to your views, record the issue and take the appropriate action.

Where appropriate, concerns about our service will be escalated to a victim and witness care delivery manager who will carry out a detailed investigation into your concern.

If you feel you have not received your entitlement of supportfrom us or any other criminal justice agency, we can help you raise your concerns with the appropriate organisation so that a formal complaint can be made. We will work with you to ensure your concerns are heard and responded to by the organisation.

To make a complaint, please complete our online complaints form. Alternatively, you can contact us on our freephone number and ask to speak to a victim and witness care co-ordinator.

Other helpful information

The Code of Practice and information leaflets for victims of crime are available from GOV.UK which provide victims with information about;

  • what to expect from the criminal justice system
  • organisations that provide free advice
  • emotional support.

Additional victim support advice and information is available from GOV.UK, such as;

For information on the Criminal Justice System, please visit the Ministry of Justice website.

For more information about the support available through the Victim and Witness Hub you can visit the Victim Services website.

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