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Victim and Witness Hub staff

Victim and Witness Hub staff and community volunteers help victims and witnesses by providing them with support and advice.

Care coordinator staff

Care coordinators are staff within the Victim and Witness Hub. They will ask questions to assess your needs and develop a care plan that is tailored to you, based on your personal situation, circumstances and support needs.

Depending on your needs as a victim, this could include organising support from a volunteer and also to help you access other external organisations for additional support where needed.

If you are required to attend court or give evidence as a victim or witness, your coordinator will work with you to understand your needs and will ensure you receive the support you are entitled to, such as;

  • special measures to help you give evidence which could include a visit to the court to familiarise yourself
  • arranging transport or childcare for you to attend court.

Community volunteers

Victim and Witness Hub volunteers are available if there is a need for long-term emotional support, if you have been a victim of crime.

Many of our volunteers have been victims of crime and know from personal experience what emotions you may be going through. They are trained to listen, give advice and feedback on how to get your life back on track.

Often, just talking to someone independent of your friends and family can help make sense of what has happened and find a way to help you cope and recover. Our volunteers can also help you with practical, personal and household support, such as help with criminal injuries compensation claims.

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