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Geneen Bill
Information Rights
Bedfordshire Police Headquarters,
Woburn Road, Kempston,
Bedford, MK43 9AX
Telephone: 01234 842547

3rd January 2019

Our Ref: FOI2018/06972


I write in connection with your request for information received on 3rd December. I note you seek access to the following information:

For the years 2015, 2016, 2017, and 2018 (01 Jan- 31 Dec, or 01 Jan - 01 Dec for 2018) please could you provide me with the following:
1. The number 999 calls to your police force for each of the years above
2. The number of 101 calls to your police force for each of the years above
3. The number of abandoned 999 calls to your police force for each of the years above
4. The number of abandoned 101 calls to your police force for each of the years above
5. The number of inappropriate/misplaced (however you classify it) 999 calls to your police force for each of the years above.
6. The number of Hoax 999 calls (deliberate or malicious) made to your force for each of the years above
7. A list of the subjects of inappropriate/misplaced/improper calls (q5) made in 2018 (if held).
Generally speaking if you can identify any ways that my request could be refined I would be grateful for any further advice.

I am required by the Freedom of Information Act 2000 (The Act) to handle all requests in a manner that is blind to the identity of the requestor. Any information released in response to a request is regarded as being published and therefore, in the public domain without caveat.

Following enquiries within the Constabulary please see our response below.
Response – Cambridgeshire Constabulary has conducted a search for the information requested. We do hold information for Question 5 as this is not a category recorded, therefore Question 7 is not applicable. Please see the data collated below:

Total 999 calls
 2015  2016  2017 2018 
 107115  115065  127026  118603


Total 101 calls
 2015  2016  2017  2018
 348166  344053  333261  296195


Total 999 calls abandoned
 2015  2016 2017 2018 
 1267  639  1145  963


Total 101 calls abandoned
 2015 2016 2017 2018 
 14445  13310  11838  5600


Total number of "silent/hoax/abandoned" incidents
 2015 2016 2017  2018 
 5069 5081  5432  5121 

The numerical data presented in this response is an un-audited snapshot of un-published data sourced from "live" systems and is subject to the interpretation of the original request by the individual extracting the data.

Should you have any further enquiries concerning this matter please do not hesitate to contact me quoting the above reference number.

Yours sincerely

Geneen Bill
Information Rights

Cambridgeshire Constabulary provides you the right to request an independent review of this response under its review procedure. If you require such a review you must notify us within two months from the date of this letter. After lodging a complaint with Cambridgeshire
Constabulary if you are still dissatisfied with the decision you may make an application to the Information Commissioner. For information on how to make a complaint please visit their website at or contact them on 0303 123 1113













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