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Accessibility and compliance

If you experience issues viewing any information on our website please contact us and we will endeavour to rectify the issue or provide you with the information in an appropriate format.

Accessibility

We are committed to providing a website that is accessible to the widest possible audience.

It is vital that everyone has access to the services we provide. This website was designed to be as accessible* as possible to everyone and frequent reviews are carried out to identify any improvements that can be made.

Visitors using screenreaders or older web browsers may experience some difficulty using interactive areas of the website, in which case we have provided text-based alternatives.

ReciteMe

This website uses  ReciteMe, which is a widely used accessibility tool. The tool allows users to visually adapt the website to suit their needs, including language translation.

Compatibility

The BBC resource ‘My Web My Way’, is specifically designed to help users on a wide variety of platforms. It provides help on:

Other formats

If you require information in another format such as braille, audio CD or large print, please contact us and we will make every effort to provide this to you.

Contact us

We are continuously reviewing how people access our services and are keen to improve where possible. Please provide feedback about your experience using our website.

 

* The site has been constructed to meet accessibility standards including the W3C Web Content Accessibility Guidelines, RNIB See It Right (SiR) and e-Government Interoperability Framework (e-GIF) in order to comply with the Equality Act 2010

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Compliance

We ensure we abide by certain web compliance standards, which are outlined below.

Secure email usage

We have a secure email facility for the purposes of personal and sensitive data sharing, providing internal and external users with a secure email service connected to a secure server.

Online product or service agreement

Where a website user chooses to engage with one of our online services to conduct a transaction, be it that of an online form, report, payment or otherwise, the customer is presented with a disclaimer. The disclaimer relates to the use of our online services and as such, if a customer chooses to engage with online services, they are agreeing to communicate and share information with us online. 

Self-service and eCommerce

Self-service and eCommerce activity is a priority focus for us, in which online services for staff, officers and the general public will continually be identified, explored, developed and implemented for online engagement with us. From this website, self-service consists of;

Data collection

All data collected by the police is kept secure and complies with the Data Protection Act (DPA).

Data is only used for intended purposes for police intelligence and investigations, or as stated between the agreement of the police and the data of whom it relates; i.e. a victim, witness, offender, customer or resident, for example.

Intellectual property

We have intellectual property rights and protection. Intellectual property constitutes brand, products, design, the written word and anything purchased, owned or created online or offline, by our force.

Compliance rules for data collection of those under 13 years of age

Considering the DPA legislation, we understand the laws relating to the data collection of children and young people. There are age appropriate compliance rules and laws when collecting data for adults and for those under 13 years of age for online reporting services.

As the DPA states, anyone may lodge a request with us, as any one person has a right to know if we hold information about them, what information is processed about them, what we are using it for and who we may share it with.

Details about data, how we use it and how people can request access to data we hold on them is stated in our privacy policy.

Email and mobile marketing

We only use personal data for intended email and mobile marketing purposes to those who have registered for these service and update types.

Downloads and documents

Whilst we aim to provide a seamless online experience to to our website users, there may be occasions where it is necessary for us to attach documents, policies or forms to a webpage.

We recognise this does not constitute best practice, however we are striving to deliver the best online experience to all users and will continue to evolve our digital presence and facilitate online materials and activities as and when possible.

To make our websites as accessible as possible where downloads are concerned, we will ensure all downloads are available as PDF files. PDF file types can be viewed, downloaded and accessed via any device type. We will strive to keep downloads and attachments to a minimum and online versions will replace them in due course.

External website references

We intend to provide quality and informative content and sometimes this may include signposting to, or referencing external contacts or websites.

Our reference to external websites or services does not give suggestion that we affiliate these organisations, events or any information they provide. Where we signpost or reference external website material (information, events, services, support, etc), this is to ensure we provide the best possible information to our website users.

Website control and legalities

Our position on cookies, accessibility and our terms and conditions of use in relation to our websites are freely available via this website.

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