Skip to content
New website

We are in the process of building a new website , which will be live in 2022. View our services currently available.

Quick exit

Helpful tips

Some tips to help you avoid common mistakes.

  • give specific examples, explaining ‘how’, ‘why’ and ‘what’
  • your evidence should be relevant to the competency
  • avoid being vague and ambiguous
  • describe what you did
  • ensure what you are writing adds value
  • get a friend or family member to proof read your application
  • provide a conclusion, whether the outcome was good or bad
  • consider what you would do differently next time
  • check your spelling and grammar
  • provide context in a brief summary
  • make sure your example makes sense
  • avoid jargon
  • use the STAR model to structure your examples:

A brief description of the Situation or Task

Details of the Action you took – use action verbs

The Results or the outcome achieved by your actions


Here are some tips on how to provide a good example:

  • one good example is better than two weak examples
  • describe what part you played in the example you use
  • explain what you did
  • rather than saying “it is important that we engage with the community” tell us how you engaged with the community
  • demonstrate your awareness of the factors relevant to the example you are providing


Here are some examples of how to use Action Verbs; remember to use ‘what’ plus ‘how’:

  • I tasked _ to _
  • I decided to _
  • I gained the support of _ by _
  • I recognised _
  • I established _ by _
  • I took responsibility of _ by _


Here are some tips on writing results and outcomes:

  • ensure that you include a result or a conclusion
  • supply any facts or statistics that support your outcome
  • the outcome does not have to be positive
  • consider what you learnt from the outcome
  • consider what you may do differently next time


Here are some tips on avoiding jargon and ambiguity:

  • if you have to use jargon, ensure that it is explained
  • if you have to use an acronym, ensure that it is explained
  • avoid ambiguous statements such as ‘I have an awareness of’
  • ensure that the use of jargon does not prevent your example from making sense
  • remember to contextualise your use of any jargon or acronyms

Our website uses cookies to improve your experience.