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Application stages

Our application procedure is designed to find out how you measure up to the challenge of being a Demand Hub call handler. So naturally, it’s fairly challenging and can take up to eight weeks to complete.

Assessment centre (including psychometric tests, typing test, call handling test and an interview)

If you meet the criteria and your initial application is approved, the next stage is to attend an assessment day. This will consist of psychometric tests, a call handling test and a typing test.

Together, these exercises will test your communication skills and your ability to think on your feet, making quick decisions based on sound judgement. If successful at the assessment centre you will be invited back for an interview.

For a thorough guide to our recruitment process and pre-employment checks, see our applicant help section. It’s essential that you read this. 

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